Reference

How 29 card Handles Your Privacy

When you open an account with us and deposit via bKash, Nagad or Rocket, you share personal data with us. This page explains exactly what we collect, why we collect it, and how you can access, update or remove it — because your privacy…

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PRIVACY CONTACT

Reach Us About Your Data

If you want to access your personal data, request a correction, or ask us to delete specific records, our support team handles these requests directly. You can reach us through any of the channels below. We aim to acknowledge your request and confirm what action we can take within a reasonable timeframe. Data requests from your account holder profile are handled separately from general account support.

HOW WE PROTECT IT

Data Handling and Account Security

We use SSL encryption on all connections between your device and our platform, so data in transit — including your login session and payment confirmations — is protected. Your password is stored as a one-way hash; we cannot read it, and neither can anyone else on our team. Session tokens expire automatically after inactivity, which reduces risk if you leave your account open on a shared device.

Cookies and Tracking We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can block non-essential cookies in your browser without losing account access.

Data Retention Account data is kept while your account is active. If you close your account, we retain minimum records as required for financial compliance, then delete the rest on a rolling schedule.

Third-Party Access Payment processors like bKash and Nagad receive only what is needed to complete your transaction. No game studio or analytics provider receives your personal contact details.

Requesting Changes To update your registered email, phone number or name on file, submit a request through live chat or email support with your account ID. Changes take effect after identity verification.

What We Collect and Why

29 card Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you give us when you register — your name, contact details and account credentials. When you make a deposit via bKash, Nagad or Rocket, we record transaction references to verify the payment reached your account wallet and to handle any disputes. We

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do not store your mobile banking PIN or full wallet credentials. We also collect device and session data — browser type, IP address, login timestamps — to keep your account secure and detect unusual access. This data helps us run the lobby, process withdrawals, and respond
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to your support requests. We may share limited data with payment processors like the bKash and Nagad networks only to the extent needed to complete your transaction. We do not sell your personal data to third parties. Availability of this platform and how local data laws
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apply to you depends on your local law and eligible regions in Bangladesh. If you access the platform from Dhaka or anywhere else in Bangladesh, local data protection rules may affect your rights under this policy.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy

These cover what our players in Bangladesh ask most often about how their data is handled on this platform.

We collect your name, email address, phone number and the credentials you set for your account. We also log your device type and IP address at login for security purposes.

No. We only receive a transaction reference number from bKash or Nagad to confirm your deposit cleared. Your PIN and wallet credentials stay entirely within your mobile banking app.

Yes. Contact us via live chat or email with your account ID and ask for a data access request. We will confirm what we hold and how it is being used.

Submit a deletion request through live chat or support email. We will remove data that is not required for financial compliance. Minimum transaction records may be retained as required.

Payment processors like bKash and Nagad see only transaction references. No game provider or marketing third party receives your name, contact details or account history.

We delete non-essential data shortly after account closure. A minimum set of transaction records is kept for the period required under applicable financial rules, then removed on schedule.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How 29 card Handles Your Privacy

Reach Us About Your Data

Data Handling and Account Security

Common Questions About Your Privacy

01 What personal information does 29 card collect when I register?

02 Does 29 card see my bKash or Nagad PIN when I deposit?

03 Can I request a copy of the data you hold on me?

04 How do I get my personal data deleted?

05 Who else can see my account data?

06 How long does 29 card keep my data after I close my account?

Privacy Policy

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