Reference

Legal Terms for Your 29 card Account

Your access to 29 card and all services on this platform — including deposits via bKash, Nagad, or Rocket — is governed by the terms set out here. Eligibility depends on your local law and whether your region is supported.

Account eligibility rulesBangladesh-applicable termsWallet and payment conditionsJurisdiction-dependent accessPolicy contact included
29 card Legal Terms for Your 29 card Account
LEGAL CONTACT PATHS

Reach Us About Policy Questions

If you have a question about these terms, need to request account data, or want to raise a dispute, our support team is the right starting point. We handle policy queries through the channels below, and we aim to respond within one business day for written requests.

Live Chat Open the chat icon from any page inside the platform for real-time help with account-level queries, including questions about your terms or wallet verification status.
Email Support Send policy or account queries to our support email address listed in the Help section. Include your registered mobile number so we can locate your account faster.
Help Centre The Help section covers account access steps, how payment verification works, and what to do if a bKash or Nagad transfer does not clear within the expected window.
HOW WE PROTECT YOU

Account Security and Data Handling

We take account integrity seriously. Your personal data — name, mobile number, and payment details — is stored securely and used only to operate your account, process payments, and comply with any legal obligation that applies in your region. We do not sell your data to third parties. Cookies on this platform track session state and help us keep your lobby preferences consistent across visits; you can manage cookie settings in your browser.

Data Retention

We keep your account data for as long as your account is active or as required by applicable law. You can request a summary of the data we hold by contacting support.

Cookie Use

Session cookies keep you logged in and remember lobby settings like your last game category. Analytics cookies help us identify and fix platform issues. No tracking cookies are shared with ad networks without disclosure.

Account Security

Your account is protected by an OTP sent to your registered mobile number each time you log in from a new device. Do not share your OTP or PIN with anyone, including support agents.

Data Requests

To request access to, correction of, or deletion of your account data, contact us through the support email in the Help section. We will respond within the timeframe required by applicable law.

What You Asked About Our Terms

These are the questions we hear most often about how our terms work, what your rights are, and how to act on them.

These terms apply to anyone who opens an account on 29 card. They cover account use, payments via bKash, Nagad, and Rocket, and your rights and obligations as an account holder.

Access depends on whether online gaming is permitted under your local law and whether your region is supported. You are responsible for confirming your eligibility before opening an account.

We may restrict, suspend, or close your account. If a payment dispute or fraud flag is raised, funds may be held pending review. You will be notified through your registered contact details.

Contact our support team via the email address in the Help section. Include your registered mobile number in the request so we can locate and prepare your account data record.

We update terms when services change and publish the current version here. Continuing to use your account after an update means you accept the revised terms. We recommend checking this page periodically.

The governing law depends on the jurisdiction under which 29 card operates and which is applicable to your region. These terms do not override any local law that applies where you are located.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.